Support

Managed Service Provider


With our managed services, you enjoy reduced costs, minimal downtime and can stay focus to running your business and not the technology. We provide cost-effective access to enterprise-level support that includes preemptive maintenance, remote and on-site support and 24/7 monitoring.

24/7 Monitoring

Address Issues Before They Become Problems ...

  • Daily Backup Monitoring
  • CPU, Memory Utilization
  • Network Performance
  • Free Disk Space
  • File and Folder Size
  • Computer and Application Events
  • Windows Updates and Events
  • Security Events
  • Antivirus Updates

Desktop Support

Everything You Need When You Need

It ...

  • Remote and on-site Support
  • Computer, Tablet and Cell Phones supported
  • Covers both Diagnostic and Repair excluding parts
  • Windows Install and Setup
  • User Account Profile Configuration
  • Windows Updates and Security
  • Device Drivers and Software Combability
  • Printer Drivers and Configuration
  • Internet Favorites and Shortcuts
  • Microsoft Office Configuration
  • Google Workspace
  • Email configuration

Network / Server Support

Network Workgroups and Domains  Managed Right ...

  • Network – IP provider connectivity
  • IP Address Management
  • WIFI Configuration
  • Managed Switch Configuration
  • Perimeter Router Configuration
  • VPN Setup and Configuration
  • Folder and File Permissions

What is your true cost of IT support?


Most business owners look only at the cost of IT support paid over a fiscal year.  This is only part of the total cost.  What are the other factors?


Cost of Downtime

If you are holding your breath with minimal attention to your IT infrastructure, chances are you are just waiting for something bad to happen.  Network, Computer, Firewall breaches can all happen in a matter of moments.


Cost of Poor Performance

Every time your employee waits for a program to load or react costs you money.  A study showed that a pause of more than 3 seconds will cause a persons mind to wander onto something else.  If these interruptions occur on a regular basis, say a total of 15 minutes a day, the cost could add up to over $1,200 per year.


Cost of Old Technology

Obviously a slow computer can slow down performance, but out dated software and technology can as well.  Employees will scramble to find a work around which will always take longer.  For example, a company running and older version of CAD software will run into import issues and often resort to third part conversion software.


A common situations is that many companies are still using traditional phone systems and physical FAX machines.  The cost of maintaining this old technology and the cost of inefficient work processes can really add up.  Once your voice mail is translated to text and delivered to your email, you will wonder how you ever got along without it!


Managed Service Provider

Willis Consulting is a MSP that provides services for a flat monthly costs and include 24/7 remote monitoring, remote maintenance when applicable and on-site maintenance and support when necessary. What this means is a continually monitoring your business network to prevent downtime issues from occurring. Your computer network and surrounding technology should be like your other utilities, they should just work when you turn them on.


Information Technology Consulting

As your MSP, you will also gain a partnership with us as we provide regular consulting services.  We will meet with your company's decision makers and review the current state, new requirements and give direction on were you need to take your technology in the future.  In an every changing world of technology, we are here to help navigate you through it!

MONITOR - ALERT - REPORT - ASSIST

Monitor and Alert


CPU, Memory and Network Utilization

Free Disk Space

File and Folder Size

Computer and Application Events

Windows Updates and Events

Security Events

Antivirus Updates

Report


Installed Applications

Hardware Inventory

Software Inventory

Device Driver Versions

System Inventory with all key metrics

Assist


Instant Remote Assistance Sessions

Install and Update Software

Update Registry Settings

Distribute Files

Run automated PowerShell commands

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